pinoyluck Privacy Policy – How We Handle Your Personal Data

Our Privacy Commitments to You

What Information We Collect

When you register and use pinoyluck, we collect the personal information needed to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals. We also collect technical data such as your device type, browser, IP address, and session activity to keep your account secure and improve platform performance. If you contact our support team, we may retain records of that communication to help resolve your query. We do not collect sensitive personal information beyond what is necessary for account verification and regulatory compliance. All data collection is carried out in accordance with the Data Privacy Act of 2012 of the Philippines. You will always be informed of the purpose for which your data is being collected at the point of collection.

How We Use Your Information

The personal data we hold is used to create and manage your pinoyluck account, process your transactions in Philippine pesos, and verify your identity as required by applicable regulations. We use your contact details to send you important account notifications, security alerts, and, where you have opted in, information about platform updates or offers. Technical and usage data helps us detect unusual activity, prevent fraud, and maintain the stability of our mobile platform. We may use anonymised, aggregated data for internal analytics to understand how Filipino members use the platform and to improve the overall experience. We will never use your data to make automated decisions that significantly affect you without your knowledge. Your data is not used for any purpose beyond what is described in this policy without your explicit consent.

Sharing and Disclosure of Data

pinoyluck does not sell, rent, or trade your personal information to any third party for marketing purposes. We share your data only with trusted service providers who assist in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — and only under strict confidentiality agreements. These partners are permitted to use your data solely to perform the services they provide to us. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or to protect the rights and safety of our members. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified in advance. We will always take reasonable steps to ensure that any recipient of your data maintains an equivalent level of protection.

Data Security

We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it. All data transmitted between your device and the pinoyluck platform is encrypted using TLS (Transport Layer Security), ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Our servers are hosted in secure data centres with restricted physical and logical access, and we conduct regular security reviews to identify and address potential vulnerabilities. Access to your personal data within our organisation is limited to staff who genuinely need it to perform their duties, and all such staff are bound by confidentiality obligations. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law and without undue delay. We also encourage you to use a strong, unique password for your pinoyluck account and to enable any additional security features available on your device. No system can guarantee absolute security, but we are committed to maintaining the highest practical standard of data protection for all Philippine members.

Cookies and Tracking Technologies

pinoyluck uses cookies and similar tracking technologies to make the platform function correctly and to improve your experience as a Filipino member. Essential cookies are required for core functions such as keeping you logged in, remembering your preferences, and processing transactions securely — these cannot be disabled without affecting platform functionality. We also use analytics cookies to understand how members navigate the platform, which pages are most visited, and where improvements can be made; this data is collected in anonymised form and is never linked back to your individual identity. You can manage your cookie preferences through your browser settings at any time, and most browsers allow you to block or delete cookies if you prefer. Please note that disabling non-essential cookies will not affect your ability to use the main features of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites. Our cookie practices are reviewed regularly to ensure they remain aligned with Philippine data privacy requirements.

Your Rights Over Your Data

As a registered member in the Philippines, you have clear rights over the personal information we hold about you, in line with the Data Privacy Act of 2012. You have the right to access a copy of your personal data, to request corrections if any information is inaccurate or incomplete, and to ask us to delete your data where there is no longer a lawful basis for us to hold it. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and withdraw any consent you have previously given at any time. To exercise any of these rights, you can contact our support team using the details provided on this page, and we will respond within the timeframe required by applicable Philippine law. We will never penalise you for exercising your data rights, and your account will not be affected simply because you have made a data request. If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

Data Retention

We retain your personal information for as long as your account is active and for a reasonable period thereafter, as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account history may be kept for a minimum of five years following account closure to comply with anti-money laundering and gaming regulations. Data that is no longer needed for any lawful purpose is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your account, we will process that request promptly and confirm when your data has been removed, subject to any legal retention requirements that prevent immediate deletion. We do not retain data in a form that identifies you beyond the period strictly necessary for the purposes described in this policy. Our data retention schedules are reviewed periodically to ensure they remain proportionate and compliant with current Philippine regulations.

Changes to This Policy

pinoyluck may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered members through their registered contact details. We encourage you to review this page periodically so that you are always aware of how your information is being handled. Continued use of the platform after any changes have been published constitutes your acceptance of the updated policy. If you have any questions about this Privacy Policy or how your data is used, the FAQ page is a good starting point, or you can reach our support team directly at the email address shown in the footer below.